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Customer & Operations
Customer Success Manager job description template
Copy, edit the [bracketed] fields, and post. A clear, ready-to-use customer success manager JD.
About the role
We're looking for a Customer Success Manager to drive adoption, retention, and growth across a book of accounts. You'll be your customers' trusted advisor and their advocate internally.
Responsibilities
- Own onboarding, adoption, and renewals for your accounts.
- Monitor account health and proactively address churn risk.
- Run business reviews and drive expansion opportunities.
- Advocate for customers with product and support teams.
- Hit retention and net-revenue-retention targets.
Requirements
- [2]+ years in customer success or account management.
- Experience managing a book of business and renewals.
- Strong relationship and communication skills.
- Comfort with data and account-health metrics.
Nice to have
- [B2B/SaaS] experience.
- Familiarity with CS tooling and CRMs.
- Experience with [customer segment].
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